Return, Refund and Exchange Policy

About Us

Making Every Snack Choice Simple and Convenient

SnackWave Sdn. Bhd. is a growing distributor and retailer of snacks and beverages, offering a wide selection of products to customers across Malaysia.

From everyday essentials to popular and trending treats, we aim to make snack shopping simple, convenient, and enjoyable. We carefully source our products with a focus on quality and competitive pricing, giving customers access to the snacks and beverages they love while providing good value.

Whether you are shopping for personal enjoyment, office supplies, or special occasions, SnackWave is committed to delivering a reliable and seamless shopping experience.

We continuously expand our product range so customers can discover new favorites while still having access to trusted brands. At the same time, we focus on efficient delivery and dependable service to ensure every order reaches our customers smoothly.

Our goal is to build a trusted platform where customers can explore, discover, and enjoy snacks anytime, anywhere.

Return, Refund and Exchange Policy

All items purchased are not eligible for return, refund, or exchange, except in the following circumstances:

Eligible Cases

A return or refund may be considered when:

  • The wrong item has been sent by the merchant.
  • The item received does not match the specifications, description, features, or other information advertised on the website.
  • The item received is spoiled, damaged, or defective upon delivery.
  • The delivery exceeds the timeframe stated in the company’s Shipping Policy.

Evidence Required for Refund Requests

Customers requesting a refund must provide sufficient supporting evidence, including:

  • A clear and continuous unboxing video showing the parcel before it is opened, including the shipping label, packaging, and item received.
  • A clear video showing the first use of the item, where applicable.
  • Relevant photographs, order details, or any other supporting documents requested by the company.

Return and Refund Request Period

All return and refund requests must be submitted to snackwave_@outlook.com within 24 hours of receiving the item.

Requests submitted after the 24-hour period, or requests submitted without the required supporting evidence stated above, will not be accepted.